Why on-platform only
Keeping conversations inside Xrillium protects clients from off-platform scams, gives our trust & safety team a reviewable record for disputes, and lets us actually enforce advisor conduct rules. Off-platform contact removes every one of those protections.
Off-platform requests are prohibited
Advisors may not request, suggest, or accept moving the reading or follow-up to any outside channel.
- Phone calls, SMS, voicemail
- WhatsApp, Telegram, Signal, iMessage
- Instagram DMs, Facebook Messenger, Snapchat, TikTok, Discord
- Personal email accounts
- Cash App notes, Venmo notes, PayPal notes, Zelle messages, or any other payment-app message threads
Payment methods vs. messaging
Approved payment apps (Cash App, Venmo, PayPal, Zelle, etc.) are used only to send the payment shown on the advisor's profile. Conversation, follow-up, and reading delivery happen inside Xrillium chat — not inside the payment app's message thread.
Sharing personal contact info
Don't share personal phone numbers, social handles, or off-platform usernames in chat — clients or advisors. The system may flag such messages and our team may review them.
Reporting
If anyone asks you to move off-platform, use the Report button inside the chat or open a support request. Reports are reviewed by our team and can lead to suspension or removal.
Consequences
Advisors caught soliciting off-platform contact may face warnings, payment-method delisting, profile suspension, or permanent removal — even on a first offense for severe cases (fraud, harassment, evasion of refunds).
Have a question or need to report something?Contact support →